Privacy policy

Last updated: 10 August 2026

Retail 6 (we, us or our) respects your privacy. This policy explains how we collect, hold, use and disclose personal information when you visit our website, create an account, place an order, contact us or otherwise use our products and services (Services).

Retail 6 is operated by TECHNOBAKE PTY LTD (ABN 99 136 118 253). Our ecommerce services may be supported by third-party platforms and service providers, including Shopify, payment providers and logistics providers.

1. Personal information we collect

The information we collect depends on how you interact with us and may include:

  • contact details, such as your name, email address, phone number, billing address and delivery address;
  • account details, login credentials, saved preferences and account activity;
  • order and transaction details, including products viewed or purchased, returns, exchanges, refunds, payment status and delivery information;
  • payment information processed by our payment providers. We may receive limited payment details, but we do not store your card details;
  • communications with us, including customer-service requests, reviews, survey responses and warranty or return information;
  • device and usage information, such as your IP address, browser, device identifiers, pages viewed and interactions with our website; and
  • marketing preferences and information collected through cookies, pixels and similar technologies.

2. How we collect information

We may collect personal information:

  • directly from you when you place an order, open an account, subscribe, enter a promotion or contact us;
  • automatically when you use our website, including through cookies and similar technologies;
  • from service providers that help us operate our store, process payments, prevent fraud, fulfil orders, deliver goods, analyse website use or provide marketing; and
  • from business partners, publicly available sources or other third parties where permitted by law.

3. Why we use personal information

We may use personal information to:

  • provide, administer and improve the Services;
  • process payments, orders, deliveries, returns, exchanges and refunds;
  • create and manage customer accounts and remember preferences;
  • respond to enquiries, complaints, product issues and support requests;
  • verify identity, prevent fraud and protect our customers, systems and business;
  • send service messages about orders, accounts, delivery or policy changes;
  • send marketing communications where permitted, and personalise advertising and website content;
  • perform analytics, reporting, product planning and business improvement; and
  • meet legal, regulatory, tax, accounting and dispute-resolution obligations.

4. Cookies and similar technologies

We and our service providers may use cookies, pixels, local storage and similar technologies to operate the website, remember choices, measure performance, prevent fraud and support advertising. Blocking cookies may affect website functionality.

5. When we disclose personal information

We may disclose personal information where reasonably necessary to:

  • our ecommerce, hosting, IT, cloud storage, analytics, customer support and cybersecurity providers;
  • payment processors, fraud-screening providers, warehouses, carriers and other fulfilment providers;
  • government agencies, regulators, courts or other parties where required or authorised by law, or where reasonably necessary to protect rights, safety or property.

Our website may link to third-party websites. Their privacy practices are governed by their own policies, and we are not responsible for their handling of personal information.

6. Overseas disclosure

Some providers that process or store information for us may be located outside Australia. The countries involved may change depending on the providers used. Where required, we take reasonable steps to ensure overseas disclosures are handled consistently with applicable Australian privacy law. Contact us if you would like current information about likely overseas locations.

7. Direct marketing

Where permitted, we may send you promotional messages. You may opt out at any time using the unsubscribe link in an email or by contacting us. We may still send non-promotional communications needed to manage your account, order or relationship with us.

8. Security and retention

We take reasonable steps to protect personal information from misuse, interference, loss and unauthorised access, modification or disclosure. No method of transmission or storage is completely secure. We retain personal information only for as long as reasonably required for the purposes described in this policy, including legal, tax, accounting, fraud-prevention and dispute-resolution needs, then delete or de-identify it where required.

9. Access and correction

You may request access to personal information we hold about you or ask us to correct inaccurate information. We may need to verify your identity and may refuse or limit a request where permitted by law. We will explain any refusal where required.

10. Privacy complaints

If you have a privacy question or complaint, contact us using the details below. Please describe the issue and provide enough information for us to investigate. We will respond within a reasonable time. If you are not satisfied, you may be able to contact the Office of the Australian Information Commissioner at oaic.gov.au.

11. Children's privacy

Our Services are not directed to children under 16, and we do not knowingly collect their personal information without appropriate consent. A parent or guardian who believes a child has provided information may contact us.

12. Changes to this policy

We may update this policy to reflect changes to our practices, technology, providers or legal obligations. The current version will be posted on our website with the updated date.

Contact us

Retail 6

Operated by: TECHNOBAKE PTY LTD (ABN 99 136 118 253)

Address: 20 Moonbi Street, Brendale QLD 4500, Australia

Email: admin@technobake.com.au