Refund policy

Last updated: 10 August 2026

YOUR RIGHTS — Our goods come with guarantees that cannot be excluded under the Australian Consumer Law. Nothing in this policy limits any right or remedy you have under that law.

1. Faulty, damaged, unsafe or incorrect products

If a product is faulty, damaged, unsafe, materially different from its description or not the product ordered, contact us as soon as reasonably possible. Prompt notice helps us investigate delivery damage, but a short notification period does not remove rights you may have under the Australian Consumer Law.

Depending on the circumstances and the seriousness of the problem, you may be entitled to a repair, replacement, refund, compensation or another remedy. For a major failure, you may generally choose a refund or replacement. For a minor failure, we may choose to repair the product within a reasonable time before another remedy becomes available.

Retail 6 is responsible for handling valid consumer-guarantee claims for products it sells. We may work with the manufacturer, supplier or carrier to investigate, but we will not require you to deal only with them.

2. How to request a return

  1. Contact service@technobake.com.au with your order number, contact details and a clear description of the issue.
  2. Provide photographs, video or other reasonable information if requested, particularly for transit damage, product condition or identification.
  3. Wait for return instructions before sending the product. This helps us select an appropriate return method and destination.
  4. Pack the product safely and include all reasonably available components, accessories and proof of purchase.

3. Return costs

Where a product is entitled to a remedy under the Australian Consumer Law, Retail 6 will bear reasonable return costs or arrange collection where appropriate. For bulky goods, do not arrange freight without our agreement unless reasonably necessary. If inspection shows the product is not faulty and no other legal remedy applies, we may ask you to pay reasonable inspection or return-freight costs, provided those costs were disclosed before they were incurred.

4. Change-of-mind returns

In addition to your statutory rights, Retail 6 offers change-of-mind returns within 30 days after delivery, subject to prior approval and the following conditions:

  • The product is unused, unassembled, undamaged and in resalable condition;
  • The product is returned with its original packaging, accessories, manuals and proof of purchase;
  • The customer pays return delivery costs and is responsible for safe return transit; and
  • The product is not custom-made, personalised, a clearance/final-sale item expressly excluded from change-of-mind returns, or a hygiene-sensitive product that has been opened.

Approved change-of-mind refunds exclude original shipping charges and any priority-picking charge, except where required by law. We do not charge a restocking fee for a return that meets all of the above conditions. If a returned product is incomplete, used, assembled or damaged, we may decline the change-of-mind return or deduct a reasonable amount reflecting the reduction in value, to the extent permitted by law.

5. Refunds

Approved refunds will generally be issued to the original payment method. We aim to process them within 5 business days after approval or receipt and inspection of the returned product, as applicable. Your bank or payment provider may take additional time to make the funds available.

6. Exchanges

Where an exchange is approved, replacement products are subject to availability. If a replacement is unavailable, we will discuss an alternative remedy, which may include a refund where required or agreed.

7. Sale, clearance and promotional products

Consumer-guarantee rights apply to sale, clearance and promotional products. A product may be excluded from the voluntary change-of-mind policy if that exclusion was clearly disclosed before purchase, but it is not excluded from remedies for faults or other failures covered by law.

Contact us

Retail 6

Operated by: TECHNOBAKE PTY LTD (ABN 99 136 118 253)

Address: 20 Moonbi Street, Brendale QLD 4500, Australia

Email: admin@technobake.com.au